How AI Can Help Bolster Customer Privacy

Data privacy is increasingly important to customers. Seventy-eight percent of consumers are fearful about the amount of their personal data being collected, according to a recent TechRepublic report. The survey also found that 40% of consumers say they don’t trust brands to use their data ethically. In this environment, organizations must do everything in their power to support privacy and protect data. One vital tool here is artificial intelligence.

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A Framework for High Performance Leadership

It is critical that, as leaders, we have the time, intent, and skills to slow down to notice what’s happening around us. It is time for us to find different ways to gain insights into what could potentially emerge from the environment that we are active in and what it would mean for our teams and us.

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How to make customer experience the cornerstone of a merger

The run rate for merger failure is high. Study after study puts the figure at between 70% to 90% according to Harvard Business Review. There are many reasons why these deals fail. Some of the reasons are financial / driven by external economic forces. Businesses pay the wrong price, the market nosedives or there is a global crisis like Covid. Some of these reasons are internal – synergies are overestimated or there is no strategic plan for integration. There could be a culture clash or a failure of leadership. The list is long (and costly). But one thing’s for sure, few mergers will survive if customers are not at the heart of the new operation.

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How Do You Truly Empower Customer Experience?

When a company gets it right and delivers value, customers know it. They reward the business with their loyalty and repeat purchases and will even advocate for that business. But what is different about the companies that get it right? What differentiates their approach from competitors? To explore this topic in more detail, I recently chatted with several senior leaders about what goes into building a successful customer strategy and some of the common gaps that get in the way.

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