Now available from Gainsight, in partnership with RevOps Squared: The Customer Success Index, 2022. Created to understand the current state of CS, the report offers a comprehensive look at what executives are investing in, prioritizing, and measuring to scale their business.
The report includes several key findings, including that a growing number of companies are delegating expansion opportunities to their CS organizations, proving that CS has evolved past churn prevention into a significant growth driver.
Download the report to learn:
How companies are aligning product experience and customer success strategies to impact revenue
How companies are organizing their teams to put the customer journey at the center of all growth efforts
The ROI of investing in CS and CS Operations, including where your company should fall to see the highest NRR rates