11 Top Takeaways From 102 Customer Experience Experts

Recently, Clootrack conducted a study around customer experience by interviewing 102 industry leaders from various domains, including customer experience experts, senior leaders of various brands, marketing agencies, CX consultants, analytics and insights experts, and customer experience professionals across the globe. The study reveals the top challenges and the actions recommended by the 102 CX front-runners who are really able to foresee the upcoming challenges and have succeeded in captivating their customers with the best-in-class customer experience.