7 WAYS TO CREATE A GREAT CUSTOMER EXPERIENCE STRATEGY

Customer experience is a top priority to businesses for the next 5 years and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues - leading to higher profits! We surveyed 1,920 business professionals and asked them what the top business priority is for the next 5 years - and once again, the same answer came out on top. Can you guess what the top priority for a business is? If you guessed ‘customer experience’ (or CX), you guessed right.