8 customer-experience-related predictions for 2022

Around this time of year, I usually receive a swathe of customer experience related predictions from different sources. A couple of years ago, I started compiling these into a composite prediction piece. For each article, I select several predictions that stood out for me, arrange them into themes, and add a bit of commentary. This is the third year I have compiled such a piece, and this year I was sent around 60 different predictions on a range of experience related topics. So, after quite a bit of sifting, here goes with this year’s round of 2022 crystal ball gazing, in no particular order.