Customer Experience Experts Reveal Their CX Challenges and Actions

Mar 08 2022

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What are the biggest challenges that brands* face when they want to implement exceptional customer experience? Clootrack surveyed over 102 Customer experience experts, Senior leaders of various brands, Marketing agencies, CX Consultants, Analytics and Insights experts, and Customer experience professionals across the globe to discover what separates leaders from laggards.

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About The Author

Jeb Dasteel

Jeb operates Dasteel Consulting and the Customer Strategy Alliance, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. Jeb served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. In this role, he: Worked with the Chief Executive Officer, Board of Directors, and Executive Committee members to implement enterprise goals for all elements of the Oracle customer strategy: customer acquisition, customer retention, ease of doing business, customer engagement, customer adoption, customer value, and brand advocacy.