How To Spend Your Time as a Chief Customer Officer

Oct 04 2022

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The job of the chief customer officer (or head of customer success or CX) is fundamentally about sales enablement and change management. It's great to evangelize the focus on customers, but if we aren't immersed in the transactional rhythm of the company, then what's the point? Customer Success serves our success.

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About The Author

Jeb Dasteel

Jeb operates Dasteel Consulting and the Customer Strategy Alliance, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. Jeb served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. In this role, he: Worked with the Chief Executive Officer, Board of Directors, and Executive Committee members to implement enterprise goals for all elements of the Oracle customer strategy: customer acquisition, customer retention, ease of doing business, customer engagement, customer adoption, customer value, and brand advocacy.