Northwell Health takes aim at patient experience – Health Data Management

Sep 01 2022

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In a presentation from the HDM KLASroom, Sven Gierlinger, chief experience officer at Northwell Health, and Jeff Fallon, chairman and CEO at Vibe Health by eVideon, examined Northwell’s accomplishment of making the Fortune 100 Best Companies to Work For list three years in a row, even during the upheaval of the COVID pandemic.

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About The Author

Jeb Dasteel

Jeb operates Dasteel Consulting and the Customer Strategy Alliance, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. Jeb served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. In this role, he: Worked with the Chief Executive Officer, Board of Directors, and Executive Committee members to implement enterprise goals for all elements of the Oracle customer strategy: customer acquisition, customer retention, ease of doing business, customer engagement, customer adoption, customer value, and brand advocacy.