Service complaints hit an all-time high – so why is customer satisfaction the highest on record?

The Institute of Customer Service (ICS) has published its latest [UK Customer Satisfaction Index](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) (UKCSI), revealing that the number of customers experiencing a problem has risen to 17.3%, up 2.4% from July 2021 - making it the highest level since the survey’s inception in 2008.