TSIA Customer Success Benchmarking – Dasteel Consulting, LLC

Apr 19 2022

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The TSIA Benchmark is the most comprehensive benchmark in the industry for a number of reasons: • It focuses on providing real insights on correlation and causality that can be used to make a business case and transform your business. • It employs the use of scorecards and outcome engineering to prioritize key opportunities. • It provides an objective assessment of performance against both industry and peer groups. • It identifies best practices to drive breakthrough performance.

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About The Author

Jeb Dasteel

Jeb operates Dasteel Consulting and the Customer Strategy Alliance, focusing on advising Chief Customer Officers and helping organizations develop or refine their customer strategy. Jeb served as the global Chief Customer Officer for Oracle from early 2008 to September 2019. In this role, he: Worked with the Chief Executive Officer, Board of Directors, and Executive Committee members to implement enterprise goals for all elements of the Oracle customer strategy: customer acquisition, customer retention, ease of doing business, customer engagement, customer adoption, customer value, and brand advocacy.