Why 2022 Is The Year To Focus On Customer Experience Again

While 2020 was often about snap reactions, and 2021 largely shaped up to be a year of the "new normal" becoming just, well, normal, 2022 is bringing business leaders the opportunity to step back and examine their businesses and how they’re operating. With everything from hybrid-working structures to staff mental well-being to consider, the typical business leader will have plenty to consider — which is why I believe that remembering to focus on one core component is crucial.