Articles & Podcasts
-
Prioritize These Five Things to Drive Exceptional Customer Experiences
In a world where products and services are becoming more and more commoditized, customer experience is the only true and sustainable differentiator. That means that customer experience leaders have a […]
-
We want to hear from you: MyCustomer's readership survey
EngagementTake MyCustomer's readership survey
-
9 Building Blocks Toward Exceptional Customer Experience
A CX program isn't a one-time deal; a solid foundational strategy can lead to long-term success. Continue reading...
-
The Customer Is “Neo,” Not You
You need to deliver value to customers. Right? Wrong! Believing that your firm “delivers” value makes you the Hero. This is just like Neo in “The Matrix,” which tells a classic hero story of […]
-
Use Customer Success to Activate Your Customers Into Influencers
One of the most effective ways you can drive higher buying and renewal confidence is by facilitating connections between customers. Continue reading...
-
Bridging the Gender Gap in Customer Experience Leadership
Why women in customer experience, customer support and tech deserve more representation and opportunities. Continue reading...
-
UK Sets Standard for Banking Customer Experience. Will US Follow?
Rather than look at new rules as a burden to be shouldered, perhaps there is an opportunity here for banks to "do well by doing good." Continue reading...
-
Why businesses struggle with customer loyalty
LoyaltyWhy businesses struggle with customer loyalty
-
Meeting Evolving Customer Demands With IoT-Enabled Connectivity
With IoT-enabled connectivity enterprise leaders can integrate a proactive CX framework that shapes operations to deliver customer satisfaction. Continue reading...
-
The Key to Great Customer Experience Design
Customers are the lifeblood of any business, and providing them with a great experience can lead to increased loyalty, higher satisfaction...31st May 2023 By Simon Fraser
-
Beyond the rainbow: Elevating LGBTQ+ customer and employee experiences
LoyaltyElevating LGBTQ+ customer and employee experiences
-
Meet MyCustomer's new editor
LoyaltyMeet MyCustomer's new editor
-
Why you need to be providing a global customer experience
Voice of the CustomerWhy you need to be providing a global CX
-
How Aegon is Benefiting From Customer Centricity
How Aegon Is Reaping the Benefits of Customer Centricity At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company...23rd May 2023 By Simon Fraser
-
88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm
Stacy Sherman and Dr. Joerg Storm, Digital Transformation Leader, discuss the power of digitalization on customer experiences. You'll hear the proven success strategies for setting clear goals, […]
-
How to integrate Customer behavior into your journey maps to gain ROI
Journey Maps can be useless exercises. That’s right…we said it. However, these often-used tools don’t have to be as useless as they usually are. Journey Maps are only useless if you don’t […]
-
Buyer Journeys vs. Customer Journeys: Bridging The Gap
The customer experience is built on hundreds, even thousands, of journeys that start at the beginning of the customer lifecycle, when people first identify a need or a problem to solve, and typically […]
-
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation
The Interactions Analytics ‘Proof of Value’ (PoV) is an eight-week programme that analyses recordings of recent calls coming into th15th May 2023Sabio Unveils New Interaction Analytics Solution
-
In the Shadow of a Recession: How Confidence Can Make or Break Your Customer Experience
Every time I turn on the news, I hear about the potential of a recession. There seem to be so many conflicting opinions it reminds me of that old joke. ‘What happens when you put ten economists in […]
-
87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin
Are you struggling to engage your employees to consistently deliver customer excellence? Are company silos getting in your way of aligning teams and exceeding business goals? If yes, this episode […]
-
Holiday blues: The challenges of travel customer experience
Voice of the CustomerThe challenges of travel customer experience
-
Stop using Customer Engagement as jargon and let’s truly understand it
We have been remiss. In the past five years, we have talked about the Cleveland Browns, a struggling team in the NFL, several times but we haven’t discussed customer engagement once. I became aware […]
-
86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman
Are you a business leader seeking better ways to retain customers fueled by trusted employees? Are you struggling to create a culture of trust in your business? Host Stacy Sherman and Joe Folkman, a […]
-
Lets really understand what Customer Engagement is and how to improve it
Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. After a search of both my hard drives […]